Terms of Use

Last updated: November 13, 2026

These terms govern the use of the DualMirror app and of the DualMirror+ subscription. They supplement Apple’s standard end user license agreement, which applies to the app: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Nothing in these terms limits the rights you have under the law, in particular under the consumer protection rules of your country of residence.

Publisher

DualMirror is published by Omniscient Sàrl, a limited liability company under Swiss law, registered in the commercial register of the canton of Vaud (UID CHE-272.830.651), with its registered office in Ecublens (VD). Address: c/o Fondation EPFL Innovation Park, EPFL Innovation Park, Bâtiment C, 1015 Lausanne, Switzerland. Contact: contact@omniscient.swiss.

What the app offers

• Free version: the mirror, with its three postures on iPhone Duo (set down in tabletop mode, held in your hand, closed), the fill light and six shades to try on your reflection (two for lips, two for cheeks, two for eyes).
• DualMirror+: every shade in the collection on your reflection, drawing with your finger or with Apple Pencil, guided routines, and saving and applying your looks.

The app evolves with its updates: new shades, improvements, fixes. If a change were to significantly reduce what DualMirror+ includes, you would be told in advance; you could then cancel your subscription.

The DualMirror+ subscription

• Price: €14.99 a month or €79.99 a year, all taxes included, in France. The price that applies in your country is shown in the app and on the App Store before you buy.
• Free trial: new subscribers get a 7-day free trial, once per Apple Account. Unless you cancel at least 24 hours before the end of the trial, the plan you chose is billed when the trial ends.
• Payment: the price is charged to your Apple Account when you confirm the purchase, or at the end of the free trial, then at each renewal.
• Automatic renewal: the subscription renews for the same period and at the same price, unless you cancel at least 24 hours before the end of the current period.
• Cancellation: at any time, in Settings ▸ your name ▸ Subscriptions on your iPhone, or from the app (Settings ▸ Subscription ▸ Manage subscription). It takes effect at the end of the current period: DualMirror+ remains available until then.
• Changing plans: you can switch from monthly to yearly, or the other way round, from the same settings, under the App Store rules.
• Price changes: Apple notifies you of a price change before it applies, under the App Store rules. An increase never applies to a period already paid for.
• Restoring: on a new iPhone, sign in with the same Apple Account, then tap “Restore Purchases” on the subscription screen or in the app’s settings.
• Family Sharing: DualMirror+ is not shared with the members of a Family Sharing group.

Purchase, withdrawal and refunds

In-app purchases are made with Apple, which collects the payment. They are subject to Apple’s Media Services Terms and Conditions for your country. In the European Union, these provide for a 14-day right of withdrawal, under the conditions they set out. For example:

• United Kingdom: https://www.apple.com/legal/internet-services/itunes/uk/terms.html
• United States: https://www.apple.com/legal/internet-services/itunes/us/terms.html

To cancel a purchase or request a refund, go to https://reportaproblem.apple.com: the request is handled by Apple. The publisher has no access to your payments and cannot refund a purchase itself.

A virtual try-on, not advice

DualMirror simulates makeup on the camera image. The result depends on the light, the screen, the camera and your skin tone: a shade shown in the app does not guarantee how a real product will look. The app’s shades are demonstration colors; they do not reproduce any brand’s product.

The app’s routines and tips are given for guidance only. They replace neither the advice of a beauty professional nor medical advice. In case of allergy or skin reaction, follow the recommendations of the product’s manufacturer and see a health professional.

Using the app

DualMirror is intended for personal use. You agree not to circumvent the subscription check and not to decompile the app, except where the law allows it.

The app, its code, its texts, its illustrations and its brand belong to the publisher. Apple’s license agreement grants you a personal, non-transferable right to use it.

Operation and liability

The publisher does its best to make the app work properly and fixes the defects reported to it. Some features depend on the device (iPhone Duo, camera, Apple Pencil) and on the iOS version; their compatibility is stated on the App Store page.

You keep the guarantees the law gives you, in particular, if you live in the European Union, the legal guarantee of conformity for digital content and services. The publisher is not liable for damage resulting from a use of the app that does not comply with these terms, or from a cause beyond its control (failure of the device, the network or the App Store).

Disputes and applicable law

These terms are governed by Swiss law. If you use the app for personal purposes, as a consumer, you keep the protection of the mandatory rules of the country where you usually live.

If a difficulty arises, first write to contact@omniscient.swiss so that we can look for an amicable solution. Failing agreement, the dispute may be brought before the competent courts; if you are a consumer, you can always go to the courts of your place of residence.

Changes to these terms

These terms may change, in particular to keep up with the app or the regulations. A change that would be unfavorable to you does not apply to a subscription period already paid for. The current version is available in the app (Settings ▸ About ▸ Terms of Use, in French) and at https://getdualmirror.app/en/terms

This English version is a translation of the French terms, which prevail in case of discrepancy: https://getdualmirror.app/conditions